- Payment Policy
- Chargeback Policy
- Shipping Policy
- Return Policy
- Holiday Schedule
- Contact Information
Is shopping at JCTGaming.com safe and secure?
A: Yes, absolutely. Please shop JCTGaming.com with confidence knowing all sensitive customer information is transmitted through up to 256-bit Secure Sockets Layer (SSL) protection. When you proceed with checkout, you are directed to a secure server on the Authorize.net website which utilizes advanced SSL technology to encrypt credit card and electronic check payment transactions safely. JCT Gaming does not collect or store any of your credit card details. JCTGaming.com is an Authorize.net verified merchant and RapidSSL secure.
A: Your information, whether public or private, will not be sold, exchanged, transferred or given to any third parties for any reason, without your consent, other than for the express purpose of our communications or completing the purchase requested unless required by law. Period.
What is JCT Gaming’s payment policy?
A: Payment methods accepted for orders include most major credit cards Visa, MasterCard, American Express, Discover, etc. through available checkout payment options. Please allow an estimated 1-2 business days for online payment processing to complete. Postal money order or cashier’s check accepted only, however up to a 10 business day hold to ensure safe clearing from issuing financial institution may be required. Orders pending payment are due paid in full within 72 hours. MI sales tax applies to orders shipping to Michigan. International orders welcome for shipping locations specified.
What is JCT Gaming’s chargeback policy?
A: PLEASE READ CAREFULLY
At JCT Gaming we do not tolerate credit card fraud. No expense will be spared and all fraud without exception will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues.
JCT Gaming also considers credit card charge backs to be fraud if you made no reasonable effort to notify us that a problem existed and allow us considerable time to resolve or clarify the matter.
All frivolous charge backs not only costs our employees time away from our usual and customary matters of conducting normal business, but costs us money, therefore:
YOU AGREE that if you choose to do business with JCT Gaming and file a dispute/claim or charge back with your credit card company for a situation that contradicts our terms & conditions which you agree to when placing your order OR have not allotted us sufficient time to acknowledge, confirm, and research the situation; and as of any result, you do not win the charge back argument or dispute/claim you agree to pay us $150.00 for our time responding to the matter. You authorize us to charge this amount to your credit card. If this charge is rejected, JCT Gaming will peruse legal action to recoup losses for our time associated with responding to the charge back and or dispute/claim in addition to any other fees explained below.
In the event that you win the charge back with your credit card company, and have not returned our merchandise, JCT Gaming will attempt to recover fraudulently disputed charges plus additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years. At this point, we will no longer accept a return of the merchandise as settlement for the debt and will only accept payment in full.
Note: The customer must return the merchandise obtained, before attempting a chargeback.
CEASE AND DESIST
Customer understands and is hereby notified that once a chargeback, dispute/claim or legal action is taken; all communication where it be via email, telephone, internet, or U.S. mail with JCT Gaming will cease and desist.
RIGHT TO REFUSE A CUSTOMER
As a side note, management reserves the right to cancel an order and/or issue a refund, and pursue legal action against any customer who is deemed hostile. Hostile customers are those who initiate charge backs or dispute/claims without valid cause (particularly after the receipt of goods/services), threaten/harass staff members in person, over the phone, internet, or email, and those who attempt to slander and/or commits acts of libel against JCT Gaming and all divisions there under.
We are not interested in legal battles, but we are prepared to take them on when necessary.
LEGAL: You agree via your conducting business with JCT Gaming that any legal action resulting from any transaction will be guided by the laws of and take place in the JCT Gaming home state of Michigan. You agree to reimburse us or any representative we may appoint for any legal expenses your actions may make us incur. We take fraud seriously. If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. The waiver of a breach hereunder does not waive any other or subsequent breach.
PLEASE NOTE OUR POLICY ON CHARGEBACK
• Customer understands that Company does not tolerate fraudulent charge backs or frivolous disputes/claims and will proceed to collect by any means necessary.
• Customer is responsible for charge back fees consisting of attorney’s fees, fees for collection agencies or third party intervention if customer fraudulently charges back or does not pay monies owed.
• If Customer charges back fraudulently, customer will owe charge back fees plus amount owed.
• Company will report any outstanding balances to the three major credit bureaus (Equifax, Experian, Trans Union.) as a delinquent collection account.
• Company will have the incident reported to anti-fraud databases, which will attempt to prevent any further purchases on the Internet.
Stolen Credit Card Purchases
We log IP strings on all orders – any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law.
What is JCT Gaming’s shipping policy?
A: Shipping and handling processing time is an estimated 2-5 business days following payment processing. Orders are handled with great care and securely sent to verified payment confirmed addresses only by USPS mail, UPS, FedEx or similar standard shipping service. Standard shipping transit time is an estimated 3-10 business days following handling processing with an expected delivery time of an estimated 5-15 business days following payment processing. Expedited shipping transit time is an estimated 2-3 business days following handling processing with an expected delivery time of an estimated 4-8 business days following payment processing. International transit time and expected delivery time may vary greatly between an estimated 8-30 business days.
Note: Order status is not real time and, in some cases, may not accurately reflect true up-to-date details.
Domestic shipping only to USA and US Territories including Alaska, Hawaii, PO Box addresses, Puerto Rico, Guam, US Virgin Islands and more. Military FPO/APO addresses subject to prior approval.
International shipping only to Canada subject to any tax/duty on order total less shipping costs.
Tracking and/or shipment confirmation, if readily available, is sent to customer email address following shipping. Online tracking numbers may not be readily available for up to 15 business days.
What is JCT Gaming’s return policy?
A: Cancellations or address change requests are available up to 24 hours after placing order and may be subject to a 15% processing fee.
Free Standard 30 Day Warranty:
We guarantee orders to be as advertised as reasonably described in the sales page, or customer may request a return authorization (RA) unless specified otherwise, AS IS, etc. Digital content, whether purchased separately or as part of a product, is not returnable and any partial return is subject to a proper deduction based on current fair market value. Orders not as advertised must be reported within 30 calendar days from date of delivery to be eligible. Buyer’s remorse, product neglect/abuse, shipment refusal, compatibility issues, cosmetic defects, packaging, missing non-essential parts, specification discrepancies or any deficiencies unknown at time of sale not affecting order fitness are not covered by this return policy. Damaged shipments or orders missing any essential items must be reported within 24 hours from time of delivery to be eligible otherwise customer willfully accepts order as received. Please contact us by clicking the appropriate link in any sales page.
1) Carefully read the sales page, to ensure order is not as advertised.
2) If order is covered by a manufacturer warranty, contact manufacturer for support first as eligible returns are not covered by this return policy.
3) If order support cannot be handled by manufacturer, contact us for RA. Note: Limit (1) RA per order #.
4) Once RA is issued, customer has 14 calendar days for us to receive return or the RA will be canceled and refused. Customer is responsible for tracking and/or shipment confirmation of order return which may serve as notification for receipt of return.
5) Upon receipt of return, please allow an estimated 3-5 business days for processing in which we will perform an inspection, determine eligibility and at our sole option do one of the following:
a) We will process an exchange, if available, and re-ship order at no charge OR
b) We will process a repair, if possible, and re-ship order at no charge OR
c) We will issue a store credit for original purchase price including shipping costs by means of a unique single use code applicable toward subtotal of a future purchase.
d) We will process a refund, if an exchange or repair is not possible, for original purchase price less shipping costs.
6) If return is determined as advertised, customer will be refunded original purchase price less shipping costs minus a 15% processing fee.
7) If return is determined tampered with based on documented security methods, customer will be notified and the order shipped back upon customer paying additional shipping costs.
8) Except as set forth, JCT Gaming disclaims all warranties of any kind about products or services, expressed or implied.
What is JCT Gaming’s holiday schedule?
A: While orders will continue to be processed and delivered accordingly, domestic orders must be placed by the order date specified for on-time delivery regardless of shipping method selection. Additionally, to support order cut-off times, some shipping options may be temporarily unavailable. Military APO/FPO addresses and International orders are undetermined due to varying expected delivery times, however we highly recommend allowing a minimum of 30 days for best results. If, due to high demand, we believe an order placed by the order date specified will not ship to arrive by the delivery date specified we will contact you immediately.
Order by December 05 for delivery by December 25.
Orders placed after December 05 may arrive later than December 25.
Orders placed after December 10 will resume processing within an estimated 5-7 business days after the holiday.
Holiday Business Hours: To give staff time with their families, all business including order processing and customer service will be placed on hold 2 business days before the holiday and will resume within an estimated 5-7 business days after the holiday in which we will continue our regular business hours of Monday-Thursday only, 9:00 a.m. to 5:00 p.m. EST/EDT excluding weekends & holidays. Thank you for your understanding.
What if additional assistance is required?
A: For contact information please refer to this link: Contact Page
Business Hours: Monday-Thursday only, 9:00 a.m. to 5:00 p.m. EST/EDT excluding weekends & holidays.
* Legal agreement accepting all relative terms, conditions and policies is entered upon any act to place an order with JCT Gaming.
* Terms, conditions, policies, offers, quantity and pricing are subject to change without notice.
* JCT Gaming and all related logos, designs, elements, marks and names are trademarks, service marks or registered trademarks of JCT Gaming. All other logos, designs, elements, marks and names are property of their respective owners.
We are committed to ensuring your shopping experience at JCTGaming.com is extremely convenient, safe and affordable!