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Help & FAQ



Need help? Start Here. Our Help & FAQ is designed to be simple and informative to answer most commonly asked questions as suggested by our customers. We hope you will agree and find it useful. If not, please let us know how we can make it better and leave us feedback. Want to know more? Simply check back often and Follow Us for special updates.

Security or Privacy Policy

Is shopping at JCTGaming.com safe and secure?

A: Yes, absolutely. Please shop JCTGaming.com with confidence knowing all sensitive customer information is transmitted through 128-bit up to 256-bit Secure Sockets Layer (SSL) protection. When you proceed with checkout, you are directed to a secure server which utilizes advanced SSL technology to encrypt credit card and electronic check payment transactions safely. JCT Gaming does not collect or store any of your credit card details. JCTGaming.com is a verified merchant and authorized secure shopping site.

  • 100% Privacy Guaranteed
  • Shop with Confidence
  • Secure Shopping

What is JCT Gaming’s privacy policy?

A: Your personally identifiable information, whether public or private, will not be sold, exchanged, transferred, or given to any third parties for any reason, without your consent, other than for the express purpose of our communications or completing a transaction unless required by law. Period.

Additionally, to further enhance your experience and increase website effectiveness, this website stores small files – cookies on your computer. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.


Payment Policy

What is JCT Gaming’s payment policy?

A: Online payment methods processing time is an estimated 1-2 business days and includes most major credit cards Visa, MasterCard, American Express, Discover, etc. accepted through available checkout payment options.

  • Shop with Confidence
  • Credit Cards Accepted

Offline payment methods processing time is an estimated 10 business days for hold to ensure safe clearing from issuing financial institution and includes money order or cashier’s check accepted which must be received within 10 calendar days after placing order to avoid cancellation.

Pending payments are due paid in full within 10 calendar days.

MI sales tax of 6% applies to all orders shipping to Michigan.

International orders welcome for shipping locations specified.

Note: Upon completing checkout, regardless whether payment is accepted or denied, JCTGaming.com attempts to authorize your payment account to verify that your billing information is correct. The authorization payment is never charged to your payment account and will not show up on your statements. However, the limit on your payment account may be reduced by the authorization payment amount until the authorization expires. Please contact your payment account processor for further assistance if required.


Shipping Policy

What is JCT Gaming’s shipping policy?

A: Shipping and handling processing time is an estimated 1-5 business days. Orders are handled with great care and securely sent to a verified billing address only by USPS, UPS, FedEx or similar shipping company. Once all order processing is completed, orders will be shipping soon. Tracking and/or shipment confirmation, if readily available, is sent to customer email address provided during checkout. If tracking and/or shipment confirmation is currently unavailable, please allow the maximum expected delivery time (in business days) requested for order to arrive per shipping company requirements. If there is an attempted delivery notice left, it is the customers responsibility to contact the shipping company and arrange for safe delivery. If, for any reason, the estimated times provided may change please know we may upgrade shipping methods accordingly to help meet expected delivery times.

Note: Order status is not updated in real-time and, in some cases, may not accurately reflect up-to-date details. Also, order status will remain ‘New’ throughout processing.

Order Timeline

Domestic Orders Expected Delivery Times:
Estimated 5-15 business days for FREE Economy.
Estimated 1-10 business days for Standard.
Estimated 1-8 business days for Expedited.

International Orders Expected Delivery Times:
Estimated 15-25 business days for Economy International.
Estimated 5-15 business days for Standard International.
Estimated 1-10 business days for Expedited International.

Domestic shipping only to USA including Alaska, Hawaii and PO Box addresses.

US Outlying shipping only to Military FPO/APO addresses, Puerto Rico, Guam, US Virgin Islands, etc. is subject to International Orders Expected Delivery Times.

International shipping only to Canada is subject to any tax/duty on order total less shipping costs.


Cancellation or Return Policy

What is JCT Gaming’s cancellation or return policy?

A: Cancellations including address change requests are available up to 24 hours after placing order and may be subject to a 15% processing fee. Please allow an estimated 3-5 business days for cancellation processing. Also, your payment account processor may require additional time for processing.

Note: For cancellations please refer to this link: Contact Page

Standard 15 Day Return Policy:
We guarantee orders to be as advertised as reasonably described in the sales page, or customer may request a return merchandise authorization (RMA) unless specified otherwise, AS IS, etc. Digital content, whether purchased separately or as part of a product, is not returnable and any partial return is subject to a proper deduction based on current fair market value. Orders not as advertised must be reported within 15 calendar days from date of delivery to be eligible. Buyer’s remorse, product neglect/abuse, shipment refusal/return to sender, compatibility issues, cosmetic defects, packaging, missing non-essential parts, specification discrepancies or any deficiencies unknown at time of sale not affecting order fitness are not covered by this return policy. Damaged shipments or orders missing essential parts must be reported within 24 hours from time of delivery to be eligible otherwise customer willfully accepts order as received.

Returns Process:
1) Carefully read the sales page, to ensure order is not as advertised.
2) If order is covered by a manufacturer warranty, contact manufacturer for support first as eligible orders are not covered by this return policy.
3) If order support cannot be handled by manufacturer, submit a returns form to request RMA.
Note: Limit (1) RMA per order #.
4) Once RMA is issued, customer has 14 calendar days for domestic orders or 30 calendar days for international orders for us to receive return or the RMA will be canceled and refused. Customer is responsible for tracking and/or shipment confirmation of order return to serve as notification for receipt of return.
5) Upon receipt of return, please allow an estimated 3-5 business days for return processing plus any applicable shipping and handling processing in which we will perform an inspection, determine eligibility and at our sole option do one of the following:
a) We will process an exchange, if available, and re-ship order at no charge OR
b) We will process a repair, if possible, and re-ship order at no charge OR
c) We will issue a store credit for original purchase price including shipping costs by means of a unique single use code applicable toward subtotal of a future purchase valid up to 90 calendar days OR
d) We will process a refund, if an exchange or repair is not possible, for original purchase price less shipping costs.
6) If return is determined as advertised, customer will be refunded original purchase price less shipping costs minus a 15% processing fee.
7) If return is determined tampered with based on documented security methods, customer will be notified and the order shipped back upon customer paying additional shipping costs.
8) Except as set forth, JCT Gaming disclaims all warranties of any kind about products or services, expressed or implied.

Extended Warranty:
Please check with manufacturer, SquareTrade, Consumer Priority Service (CPS) or Securranty for available options.

Note: For returns support please refer to this link: Returns Page


Dispute/Claim or Chargeback Policy

What is JCT Gaming’s dispute/claim or chargeback policy?

A: PLEASE READ CAREFULLY

At JCT Gaming we do not tolerate credit card fraud. No expense will be spared and all fraud without exception will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues.

JCT Gaming also considers credit card charge backs to be fraud if you made no reasonable effort to notify us that a problem existed and allow us considerable time to resolve or clarify the matter.

All frivolous charge backs not only costs our employees time away from our usual and customary matters of conducting normal business, but costs us money, therefore:

YOU AGREE that if you choose to do business with JCT Gaming and file a dispute/claim or charge back with your credit card company for a situation that contradicts our terms, conditions and policies which you agree to when placing your order OR have not allotted us sufficient time to acknowledge, confirm, and research the situation; and as of any result, you do not win the charge back argument or dispute/claim you agree to pay us $150.00 for our time responding to the matter. You authorize us to charge this amount to your credit card. If this charge is rejected, JCT Gaming will pursue legal action to recoup losses for our time associated with responding to the charge back and or dispute/claim in addition to any other fees explained below.

In the event that you win the charge back with your credit card company, and have not returned our merchandise, JCT Gaming will attempt to recover fraudulently disputed charges plus additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years. At this point, we will no longer accept a return of the merchandise as settlement for the debt and will only accept payment in full.

Note: The customer must return the merchandise obtained, before attempting a chargeback.

CEASE AND DESIST

Customer understands and is hereby notified that once a chargeback, dispute/claim or legal action is taken; all communication where it be via email, telephone, internet, or U.S. mail with JCT Gaming will cease and desist.

RIGHT TO REFUSE A CUSTOMER

JCT Gaming reserves the right to cancel an order and/or issue a refund, and pursue legal action against any customer who is deemed hostile. Hostile customers are those who initiate charge backs or dispute/claims without valid cause (particularly after the receipt of goods/services), threaten/harass staff members in person, over the phone, internet, or email, and those who attempt to slander and/or commits acts of libel against JCT Gaming and all divisions there under.

We are not interested in legal battles, but we are prepared to take them on when necessary.

LEGAL: You agree via your conducting business with JCT Gaming that any legal action resulting from any transaction will be guided by the laws of and take place in the JCT Gaming home state of Michigan. You agree to reimburse us or any representative we may appoint for any legal expenses your actions may make us incur. We take fraud seriously. If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. The waiver of a breach hereunder does not waive any other or subsequent breach.

PLEASE NOTE OUR POLICY ON CHARGEBACK

• Customer understands that JCT Gaming does not tolerate fraudulent charge backs or frivolous disputes/claims and will proceed to collect by any means necessary.
• Customer is responsible for charge back fees consisting of attorney’s fees, fees for collection agencies or third party intervention if customer fraudulently charges back or does not pay monies owed.
• If Customer charges back fraudulently, customer will owe charge back fees plus amount owed.
• JCT Gaming will report any outstanding balances to the three major credit bureaus (Equifax, Experian, Trans Union.) as a delinquent collection account.
• JCT Gaming will have the incident reported to anti-fraud databases, which will attempt to prevent any further purchases on the Internet.

Stolen Credit Card Purchases

We log IP strings on all orders – any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law.


Holiday Schedule

What is JCT Gaming’s holiday schedule?

A: Since the holidays present a special time of year, both with families and shopping, we want to ensure all customer expectations are properly outlined to avoid any reason for concern. First, while orders may continue to be placed accordingly, domestic orders must be placed by the order date specified for on-time delivery regardless of shipping method selection. Additionally, to support order cut-off times, some shipping options may be temporarily unavailable to help accommodate customer expectations. If, due to high demand, we believe an order placed by the order date specified will not ship to arrive by the delivery date specified we will contact you immediately.

Unfortunately, US Outlying orders and International orders cannot be determined due to greatly varying expected delivery times, however we highly recommend allowing a minimum of an estimated 25 business days for best results.

Important Note: To help give staff time with their families, all business related activities including order processing and customer service will be temporarily on hold/unavailable 2 business days before the holidays and will resume within an estimated 5-7 business days after the holidays (typically the 2nd full business week in January) when we resume our normal business hours of Monday-Thursday, 9:00 a.m. to 5:00 p.m. EST/EDT excluding weekends & holidays. Thank you for your understanding.

Applicable Holidays:
December 24 – Christmas Eve
December 25 – Christmas Day
December 31 – New Year’s Eve
January 1 – New Year’s Day

Important Dates:
Order by December 05 for delivery by December 25.
Orders placed after December 05 may arrive later than December 25.
Orders placed after December 10 may resume processing within an estimated 5-7 business days after the holidays when we resume our normal business hours.
Orders placed during our holiday schedule will begin processing within an estimated 5-7 business days after the holidays when we resume our normal business hours.

*Cancellations including address change requests, for orders placed during our holiday schedule, are available up to 24 hours after the holidays when we resume our normal business hours and will not be subject to a processing fee. Except as set forth, standard cancellation policy applies.


Contact

What if additional assistance is required?

A: For contact information please refer to this link: Contact Page

Business Hours: Monday-Thursday, 9:00 a.m. to 5:00 p.m. EST/EDT excluding weekends & holidays.


Site Terms & Conditions

Please Read The Following Terms and Conditions Carefully

-Legal agreement accepting all relative terms, conditions and policies is entered upon any act to place an order with JCT Gaming.
-Terms, conditions, policies, offers, quantity and pricing are subject to change without notice.
-JCT Gaming and all related logos, designs, elements, marks and names are trademarks, service marks or registered trademarks of JCT Gaming. All other logos, designs, elements, marks and names are property of their respective owners.


We are committed to ensuring your shopping experience at JCTGaming.com is extremely convenient, safe and affordable!

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